Terms & Conditions

Effective Date: 16 September 2025

Welcome to Dmatic Solutions. By accessing our website or using our services, you agree to comply with and be bound by the following Terms & Conditions.
Please read these terms carefully before using our website or services.

1. Definitions

  • “Company”, “We”, “Us”, “Our” – Refers to Dmatic Solutions, its owners, employees, and affiliates.
  • “User”, “Client”, “You”, “Your” – Refers to any individual or business using our website or services.
  • “Services” – Refers to all products and solutions provided by Dmatic Solutions, including SMS marketing, RCS messaging, voice services, Google Ads, SEO, social media marketing, and related solutions.
  • “Website” – Refers to www.dmaticsolutions.com and all its sub-pages.

2. Acceptance of Terms

By using our website or services, you:

  • Confirm that you are at least 18 years of age or using our services under the supervision of a parent/guardian.
  • Agree to these Terms & Conditions and our Privacy Policy.
  • Acknowledge that Dmatic Solutions may update these terms at any time without prior notice.

3. Services Offered

Dmatic Solutions provides a range of digital marketing and communication services, including but not limited to:

  • Bulk SMS and RCS messaging
  • Voice call services and AI call center solutions
  • SEO and Google Ads campaign management
  • Social media marketing and brand promotion
  • Web-based tools like SMS portals and marketing dashboards

We reserve the right to modify or discontinue any service at our discretion, with or without notice.

4. User Responsibilities

When using our services, you agree:

  • To provide accurate and complete information during registration or while using our services.
  • Not to use our services for unlawful or harmful purposes, including sending spam, abusive content, or fraudulent messages.
  • To comply with applicable laws, including the Telecom Regulatory Authority of India (TRAI) guidelines for SMS and marketing campaigns.
  • To maintain the confidentiality of your account login details and accept responsibility for all activities under your account.

5. Payments and Billing

  • All services are billed according to the agreed pricing and payment terms.
  • Payments must be made in full before services are activated, unless otherwise agreed in writing.
  • Fees once paid are non-refundable, except where required by law or explicitly stated.
  • Dmatic Solutions reserves the right to suspend services for late or non-payment.

6. Data Privacy

Your privacy is important to us.

  • Our Privacy Policy explains how we collect, use, and protect your data.
  • By using our services, you consent to the collection and use of your data as outlined in the Privacy Policy.
  • We do not sell or rent your personal information to third parties.
  • You are responsible for ensuring that any data you share with us complies with privacy laws and regulations.

7. Prohibited Activities

You agree NOT to use our services for:

  • Sending spam or unauthorized marketing messages.
  • Distributing obscene, abusive, or illegal content.
  • Violating intellectual property rights of others.
  • Attempting to hack, disrupt, or damage our website or systems.
  • Using fake sender IDs or misleading information in communication campaigns.

Violation of these rules may lead to immediate termination of your account without refund and legal action if necessary.

8. Intellectual Property

  • All content, logos, designs, software, and tools on this website are the intellectual property of Dmatic Solutions.
  • You may not copy, distribute, or reproduce our materials without prior written consent.

9. Limitation of Liability

  • Dmatic Solutions is not responsible for any direct, indirect, or incidental damages caused by the use or inability to use our services.
  • We do not guarantee uninterrupted or error-free service, though we strive for high reliability and uptime.
  • Users are solely responsible for the messages, campaigns, and content they distribute using our services.

10. Service Suspension or Termination

We reserve the right to suspend or terminate your access to services if:

  • You violate these Terms & Conditions or any applicable laws.
  • Your account is involved in fraudulent or illegal activities.
  • Payments are overdue.

Termination may occur without prior notice, depending on the severity of the violation.

11. Changes to Terms

Dmatic Solutions may update or modify these Terms & Conditions at any time.
Changes will be effective immediately once posted on our website.
It is your responsibility to review these terms periodically.

12. Governing Law

These Terms & Conditions are governed by and construed under the laws of India.
Any disputes shall be subject to the jurisdiction of the courts in Ahmedabad, Gujarat, India.

13. Contact Information

For any questions about these Terms & Conditions, please contact us:

Dmatic Solutions
C-1105, Rajyash Rise, Near Vishala Hotel,
South Vishala, Ahmedabad, Gujarat – 380007 dmaticsolutions.com

Phone Numbers:

  • 7016294122
  • 9712345330

Email:
info@dmaticsolutions.com

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